Privacy Policy
Last updated: May 25, 2026
Roomly Management LLC (“Roomly,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you may have when you visit our website, make a booking, contact us, or use our services.
This Privacy Policy applies to information collected through our website, direct booking platform, guest communications, and related online services. It may not apply to information collected by third-party booking platforms, payment processors, advertising partners, or websites that we do not control.
By using our website, submitting information, contacting us, or making a reservation, you agree to this Privacy Policy.
INFORMATION WE COLLECT
We may collect personal information that you voluntarily provide to us, including your name, email address, phone number, billing address, reservation details, guest count, stay preferences, messages, inquiries, support requests, payment-related information submitted through our booking or payment providers, identification or verification information when required for a booking, rental agreement information, and any other information you choose to provide.
We may also collect information automatically when you visit our website, including your IP address, browser type, device type, operating system, referring and exit pages, pages viewed, date and time of visit, clicks, site activity, approximate location based on your device or IP address, cookie information, and other usage data.
HOW WE USE YOUR INFORMATION
We may use the information we collect to process reservations and direct bookings, communicate with guests before, during, and after a stay, provide check-in instructions, house rules, access details, and guest support, respond to questions and customer service issues, verify guest identity, prevent fraud, protect our properties, process payments, deposits, refunds, damage claims, and related charges, improve our website and booking experience, personalize the guest experience, send booking confirmations and follow-up messages, send marketing or remarketing communications where permitted by law, analyze website traffic and advertising performance, comply with legal, tax, regulatory, insurance, accounting, and safety obligations, and enforce our Terms & Conditions, house rules, and booking policies.
DIRECT BOOKING, PAYMENTS & THIRD-PARTY SERVICE PROVIDERS
We may use third-party service providers to operate our website, process bookings, process payments, send messages, manage guest communications, provide marketing services, analyze website traffic, prevent fraud, and support business operations.
These providers may collect or process personal information as needed to provide their services. Examples may include booking software, payment processors, email providers, text messaging services, analytics tools, advertising platforms, fraud prevention tools, customer support systems, cleaning coordination tools, maintenance coordination tools, and property management systems.
We do not control the privacy practices of third-party platforms or service providers. Their use of your information is governed by their own privacy policies and terms.
PAYMENT INFORMATION
Payment information is generally processed by third-party payment processors. Roomly does not intentionally store full credit card numbers on its own systems.
By making a reservation or payment, you authorize our payment providers to process your payment information and related transaction details.
COOKIES AND TRACKING TECHNOLOGIES
Like most websites, we may use cookies, pixels, tags, analytics tools, and similar technologies to improve the website, remember preferences, understand visitor behavior, measure marketing performance, and support remarketing efforts.
Cookies may collect information such as your browser type, device type, pages visited, links clicked, time spent on the site, and other usage information.
You can usually adjust your browser settings to refuse or delete cookies. However, disabling cookies may affect the functionality of our website or booking platform.
REMARKETING AND ADVERTISING
We may use remarketing and advertising tools to show relevant Roomly ads or promotions to past website visitors, previous guests, or people who have interacted with our business.
These tools may use cookies, pixels, hashed contact information, or similar technologies to help us reach relevant audiences on platforms such as Google, Meta, Facebook, Instagram, or other advertising networks.
You may be able to opt out of certain interest-based advertising through your browser settings, device settings, or the privacy settings of the advertising platform.
EMAILS, TEXTS AND MARKETING COMMUNICATIONS
If you contact us, book with us, subscribe to updates, or otherwise provide your contact information, we may send you reservation-related messages, guest support messages, follow-up communications, special offers, direct booking promotions, or other relevant updates.
You can opt out of marketing emails by using the unsubscribe link in the email or contacting us directly. Even if you opt out of marketing messages, we may still send important transactional or reservation-related communications related to your booking, stay, payment, safety, or account.
HOW WE SHARE INFORMATION
We may share your information when necessary with payment processors, booking software providers, guest messaging and communication tools, cleaning providers, maintenance providers, property service providers, fraud prevention or verification providers, marketing platforms, analytics platforms, advertising platforms, professional advisors, accountants, attorneys, insurers, consultants, government authorities, regulatory authorities, law enforcement, property owners, and property representatives when needed for property management, guest issues, damage claims, legal compliance, safety, fraud prevention, or business operations.
We do not sell your personal information in the traditional sense of exchanging it for money. However, certain advertising or analytics activities may be considered “sharing” or “selling” under some privacy laws. You may have the right to opt out of such activities depending on where you live.
DATA RETENTION
We keep personal information for as long as reasonably necessary to operate our business, provide guest services, process reservations, comply with legal obligations, resolve disputes, maintain records, collect amounts owed, enforce agreements, prevent fraud, and protect our business.
The amount of time we retain information may vary depending on the type of information and the purpose for which it was collected.
DATA SECURITY
We take reasonable steps to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, payment system, email platform, booking platform, or online service can guarantee complete security. You provide information at your own risk.
YOUR PRIVACY RIGHTS
Depending on where you live, you may have rights regarding your personal information. These may include the right to request access to the personal information we have about you, request correction of inaccurate information, request deletion of certain personal information, request that we limit or restrict certain processing, opt out of certain marketing communications, opt out of certain targeted advertising or data sharing where applicable, request a copy of certain personal information, and object to certain uses of your personal information.
To exercise any available privacy rights, please contact us using the contact information listed below.
CALIFORNIA PRIVACY RIGHTS
California residents may have additional rights under California privacy laws, including the right to request information about the categories of personal information we collect, use, disclose, sell, or share, and the right to request deletion or correction of certain personal information.
California residents may also have the right to opt out of the sale or sharing of personal information as defined by applicable law.
We will not discriminate against you for exercising your privacy rights.
GDPR AND EEA PRIVACY RIGHTS
If you are located in the European Economic Area, United Kingdom, or another region with similar privacy laws, you may have additional rights, including the right to access, correct, delete, restrict, object to processing, and request portability of your personal information.
Where required by law, we will process your personal information based on a valid legal basis, such as your consent, performance of a contract, compliance with legal obligations, or our legitimate business interests.
CHILDREN’S PRIVACY
Roomly’s website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, please contact us and we will take reasonable steps to remove that information.
THIRD-PARTY LINKS
Our website may contain links to third-party websites, booking platforms, payment processors, travel resources, social media pages, or other external services.
We are not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review their privacy policies before providing personal information.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Any updates will be posted on our website with a revised “Last updated” date.
Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.
CONTACT US
If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us at the contact information below.
Roomly Management LLC
Email: ian@roomlyreno.com
Phone: 530-580-8750
Website: roomlyreno.com